How Have We Done?
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Mark the Manager, stayed on the phone with me until the tow truck arrived. He kept me calm, in a bad situation. He is excellent at his job and very informative.
Robert, was polite, courteous and efficient! He even allowed me to sit in his truck to warm up, while he loaded my car. I was surprised how quickly he was able to load my car on the truck bed.
I give Mitchell's a 5 star review because they earned it. I will recommend Mitchell's Towing to anyone! I will also use Mitchell's Towing every time, going forward. If I could give more stars I would.
Thank You Mitchell's Towing!
Mick picked up my daughters car from the scene of an accident, he was very caring, professional and personable! He checked to make sure she was okay (which the man that hit her didn't even do!) He also helped us when we were at the lot to clean out the car. I HIGHLY recommend Mitchell's, request Mick if you can!
I have used Mitchell's for my roadside needs two or three times. They are VERY prompt, are ALWAYS so kind, and provide overall excellent customer service. The dispatchers have always been very helpful, too! When my insurance company informed me Mitchell's would be the company arriving, it made my day instantly better! Thank you Gavin for your help the other day with my tire!
Have used a few times were outstanding both times. Even my insurance company said they are great to deal with.
Excellent friendly service
Ruby to the rescue! I Locked my keys in in the car and less than a minute she had the door opened. I highly recommend you will never use another company again. Great Customer Service, Prompt Arrival, Quick Service, and Exceptionally Nice. Thank you!!!
Prompt , arrival as promised.
Tackled the problem and I was back on the road. Saved my day!
Much appreciate excellent service with a smile.
Patrick arrived within minutes of my request. He was courteous, friendly, and resolved my issue within minutes. GREAT Customer Service!!!!
Brian arrived promptly and took care of my problem right away. Great service!
ON Feb 23, 2021, I called my insurance company in distress...needing my car to be towed, I thought! My insurance company called Mitchell’s Towing and Recovery, and they sent MICK , the tow truck driver, to my rescue. He was very knowledgeable and courteous. He saw the problem as soon as he sat down in the driver’s seat. He put a charger on the battery and fixed the problem and within minutes... I was on my way. My hero for the day. My name is Donna, from Roanoke,VA. Thank you Mick for your expertise and kindness.